Privacy Policy

Lilly and Frank Privacy Policy

Lilly and Frank regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Lilly and Frank users, and conforms to Internet privacy standards.

If you have questions about our Privacy Policy please contact us on one of the following

info@lillyandfrank.com.au

or

Lilly and Frank
PO Box 5372
Q SuperCentre QLD 4218

 

Collection of Information

In order to use the Lilly and Frank website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including emails.

Any information collected by Lilly and Frank is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 

Use of Collection Information

Any Personal Information collected from Lilly and Frank customers is required for the following purposes. To process your transactions and provide you with the items you wish to purchase, including disclosing your personal information to our shipping agents and couriers, To respond to any of your questions and customer support needs, to contact you on your given number and confirm your identity if we suspect credit card fraud.

 

Storage of Collected Information

The security of your personal information is of utmost importance to us and we are committed to protecting your privacy. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We do not store your credit card details.

We value your privacy and will keep all your Personal Information we receive from you is strictly confidential. Lilly and Frank will not sell or pass on your personal information to any third parties not directly associated with our business. We will protect your personal information by restricting access to management only, maintain and regularly update firewalls and technology products to help prevent unauthorised computer access.

 

Checking Your Details

If your personally identifiable information changes, or if you no longer require your personal information to be stored by us, you may correct, update, delete or deactivate it by emailing us at info@lillyandfrank.com.au

 

Orders

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

Lilly and Frank uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@lillyandfrank.com.au

 

Third Parties

Lilly and Frank may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Lilly and Frank does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

Links

The terms and conditions set out in this privacy statement only cover the domain name of Lilly and Frank. Links on the Lilly and Frank site to external entities are not covered within this policy.

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

Lilly and Frank Security Policy

Lilly and Frank use eWAY Payment Gateway for its online credit card transactions, providing a safe and secure means of processing your payments via the Internet. All transactions are performed under 128 Bit SSL Certificate. All transaction data is fully encrypted, further protecting your credit card data. Your complete credit card number cannot be viewed by Lilly and Frank or any outside party.

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

 

Delivery Policy

Domestic shipping will take from 2-5 business days. Express post can be provided at an extra charge.

International shipping will take from 7-14days

Your order will be processed within 24 hours of receiving payment or next business day.

If you wish to query a delivery please contact us at info@lillyandfrank.com.au

 

Refund & Returns Policy

If you receive your item and it's the wrong size or have a change of mind we are happy to exchange your item or offer you a store credit. Please email us at info@lillyandfrank.com.au with your details and reason for return. The item must be received by Lilly and Frank within 14 days for Australian customers and 30 days for international customers.

 

Non-refundable items include jewellery, beauty products and sale items.

All items must be in original condition with tags attached. Items must be unworn and unwashed with no perfume/deodorant or tan marks. Lilly and Frank has the right to reject returns if not in their original condition. Returns will be processed within 3 days of receiving them where you will receive an email containing the credit note Items must be in original condition with tags attached. All postage and insurance costs are to be paid by the buyer. Lilly and Frank will not be responsible for any parcels lost or damaged in transit if you choose not to insure. Lilly and Frank does not guarantee that the item or size will be in stock.

We thoroughly check all items before you purchase them, though if you believe your item is faulty please email us at info@lillyandfrank.com.au with a description of the item and fault. Please notify us within 7days of purchase.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit &amp; therefore advise you take out shipment registration of insurance with your postal carrier. <Lilly and Frank> will not be responsible for parcels lost or damaged in transit if you choose not to insure.