We now use Express Post for all of our shipping.
How long will my Express Postage take?
Express Postage will take 1 to 2 business days for metro areas. Up to 4 business days for regional areas.
How long does international shipping take?
International shipping will take from 3-10 days. Delivery times may vary depending on destination.We use Australia Post Pack and Track International or Registered Post International depending on the destination.
I have emailed Lilly and Frank how long before I get a response?
We aim to respond to emails within the same business day.
When will my order be sent?
Your order will be processed within 12 hours of receiving payment or next business day.
I have received my item and I want to return it?
If you receive your item and it's the wrong size or you have a change of mind, we are happy to exchange your item if there is another size available, or offer you a store credit. Please email us at firstname.lastname@example.org
with your details and reason for return, within 7 days of your order being delivered to you. One off promotions i.e.; 30% off original price are all eligible for exchange or a store credit, whereas items listed under "Sale" are not able to be returned. Other non-refundable items include "Jewellery", "Beauty Products". The returned item must be received by Lilly and Frank within 14 days for Australian customers and 30 days for international customers. All items must be in original condition with tags attached. Items must be unworn and unwashed with no perfume/deodorant, makeup or tan marks. Lilly and Frank has the right to reject returns if not in their original condition. Returns will be processed within 3 days of receiving them, where you will then receive an email containing our store credit note. Lilly and Frank do not cover return postage costs.
I have received my item and it's faulty can I return it?
Although we check all items before you purchase them, if you believe we have missed something and your item is faulty, please email us at email@example.com
with a description of the item and fault. Please notify us within 7 days of purchase. Items must be in original condition with tags attached.